ServiceNow Software Engineer IV – Unauthorized Change Detection (UCD)

Position Summary

We are seeking an experienced ServiceNow Software Engineer IV to lead the evolution of the enterprise Unauthorized Change Detection (UCD) capability within a large enterprise IT Service Management environment. This role combines hands-on ServiceNow development with strategic ownership of the UCD program, partnering with engineering, security, infrastructure, and business stakeholders to enhance change detection, automate workflows, and strengthen governance.

This is a highly technical role requiring production-level ServiceNow development experience along with the ability to drive long-term process improvements and operational maturity.

Location: Cincinnati, OH (Onsite)
Job Type: Full-Time Contract

Key Responsibilities

• Develop production-ready ServiceNow solutions for Unauthorized Change Detection.

• Design and enhance Business Rules, Script Includes, Flow Designer, and IntegrationHub solutions.

• Define and improve the enterprise UCD strategy.

• Gather business and technical requirements and translate them into scalable ServiceNow solutions.

• Integrate Tripwire Enterprise and other detection tools with ServiceNow.

• Automate reconciliation between unauthorized change alerts and approved change records.

• Design dashboards, operational metrics, and executive reports.

• Partner with Engineering, Security, Infrastructure, and Change Management teams.

• Drive process automation and continuous operational improvements.

Required Skills

• Strong hands-on ServiceNow Development experience

• ServiceNow Change Management

• Business Rules

• Script Includes

• Flow Designer

• IntegrationHub

• Unauthorized Change Detection (UCD)

• Tripwire Enterprise

• ITSM & CMDB

• Requirements Gathering

• Process Improvement

• Stakeholder Management

Preferred Skills

• File Integrity Monitoring (FIM)

• Splunk

• QRadar

• Microsoft Sentinel

• Elastic SIEM

• Chronicle

• Event Management

• Discovery

• Governance & Compliance

Compliance Experience

Experience working in environments supporting:

• SOX

• PCI DSS

• NIST 800-53

• CIS Controls

• ISO 27001

Preferred Candidate Profile

• Strong ServiceNow development and coding experience.

• Experience implementing and managing Unauthorized Change Detection solutions.

• Ability to work with cross-functional technical and business teams.

• Excellent analytical, communication, and problem-solving skills.

• Experience driving automation, governance, and operational excellence within enterprise IT environments.