ServiceNow Business Analyst IV

For over half a decade, Hudson Manpower has been a trusted partner in delivering specialized talent and technology solutions across IT, Energy, and Engineering industries worldwide. We work closely with startups, mid-sized firms, and Fortune 500 clients to support their digital transformation journeys. Our teams are empowered to bring fresh ideas, shape innovative solutions, and drive meaningful impact for our clients. If you're looking to grow in an environment where your expertise is valued and your voice matters, then Hudson Manpower is the place for you. Join us and collaborate with forward thinking professionals who are passionate about building the future of work.

ServiceNow Business Analyst (BA) plays a critical role in bridging the gap between business needs and technology solutions. This role involves analyzing business processes, identifying areas for improvement, and delivering data-driven recommendations to stakeholders. The BA collaborates with cross-functional teams to ensure that business requirements are clearly defined, documented, and translated into effective solutions.

What You'll Do:

Must Have:

• Ability to create and write user stories  

• Bachelor's degree with 5+ years of experience in Information Technology  

• Has worked on agile team or has 2+ years of agile experience

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• ServiceNow Business Analyst will collaborate with users to design solutions that meet business requirements

• Evaluate current processes and identify, create and implement process improvements

• Work with development team to design solutions that meet business needs

• Develop and execute test cases for development work delivered by team members

• Design and implement event management practice in ServiceNow

• Collaborate with users to incorporate solutions delivered by development team into operational workstreams

• Provide training and support to end-users and stakeholders

What We’re Looking For:

• Has worked on agile team or has 2+ years of agile experience

• Ability to create and write user stories

• Understanding of Software Development Methodologies

• Strong problem solving skills

• Strong collaboration skills

• Knowledge of ITIL processes

• Excellent verbal and written communication skills

• Proficient in Microsoft Office suite including Outlook, PowerPoint, Word, Excel, PowerApps

• Knowledge and understanding of incident and IT alerting platforms such as ServiceNow and xMatters

• Knowledge and understanding of APM and Logging products such as SiteScope, Dynatrace, Splunk.