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Senior Hostess - Kuwait

  • On-site
    • Kuwait City, Al Farwānīyah, Kuwait
  • Hospitality

Minimum 2–3 years in restaurant hosting, guest relations, hospitality | Diploma or Bachelor’s degree in Hospitality Management | Fluent Arabic & English

Job description

We are hiring experienced Sr Hostess for a reputed restaurant group in Kuwait.

Key Responsibilities

  • Greet, acknowledge, seat and farewell guests professionally.

  • Recognize VIP and regular guests and coordinate personalized service.

  • Manage reservations, special requests, guest profiles and reservation notes.

  • Manage seating plans, waitlists, queues and table availability.

  • Coordinate table allocation with Floor Manager and service team.

  • Handle guest inquiries, complaints and service recovery.

  • Maintain guest interaction and complaint records.

  • Guide and coach junior hostesses and FOH staff.

  • Allocate host-desk duties and monitor performance.

  • Coordinate guest information with managers and service staff.

  • Maintain host desk, entrance and guest areas.

  • Handle telephone calls and reservation inquiries.

  • Support promotions, guest loyalty and revenue objectives.

  • Prepare reports on guest feedback, VIP activity and service trends.

  • Complete shift handovers and ensure the host area is ready for the next shift

Experience & Qualification

  • Minimum 2–3 years in restaurant hosting, guest relations, hospitality or similar customer-facing role.

  • Senior/supervisory experience preferred.

  • Diploma or Bachelor’s degree in Hospitality Management, Business Administration or related field preferred.

  • Experience with reservations, waitlists, VIP guests, complaints and service recovery.

  • Sales, loyalty activities or special-event experience is an advantage.

🔹 Benefits:

✔ Salary : 500 - 600 KD

✔ Accommodation & Transportation Provided

Job requirements

  • Minimum height: 165 cm

  • Fit appearance and professional grooming.

  • Fluent Arabic & English; additional languages advantageous.

  • Confident, presentable and warm personality.

  • Excellent guest-relations and interpersonal skills.

  • Strong organization and reservation-management skills.

  • Good complaint handling and problem-solving ability.

  • Leadership skills to guide junior staff.

  • Comfortable with reservation systems, tablets, QR feedback tools and MS Office.

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