Production Operations Analyst – Level 1

About the Role

Seeking a Production Operations Analyst to support 24x7 mainframe and open systems operations for a large financial services client. In this role, you'll monitor and support production job scheduling, triage failures, and work to maintain service level agreements across a complex, enterprise-scale technology environment. This is a critical infrastructure role for someone who thrives in a structured, high-accountability operations setting.

Remote | Contract | USC/GC/H4/F1 - Excepted - No Sponsorshi[

3rd Shift: Mon–Fri, Midnight–8AM + Rotating Weekends & Holidays

What You'll Do

• Monitor, support, and troubleshoot production schedules and workflow for mainframe and open systems environments, using automated monitoring tools to identify failures, degradation, and late dependency events

• Triage problems and take corrective action to ensure availability and minimize downtime

• Follow and contribute to standard operating procedures, recommending improvements to increase operational efficiency and customer service

• Develop a thorough understanding of production schedules, job flows, and service level deadlines

• Resolve moderately complex processing issues and delays

• Complete checklists and turnover logs for audit compliance

• Assist with troubleshooting Remote File and Data Transmission delivery issues

• Analyze recurring problems and present improvement recommendations to senior technicians or management

• Assist in maintaining technical documentation and SOPs

• Provide daily support to end users and programming groups

• Collaborate with senior staff on work assignments as needed

What You'll Need

• Associate's or Bachelor's degree in a related field, or 1–3 years of equivalent work experience

• Working knowledge of an automated mainframe/open systems scheduling platform — IBM Tivoli Workload Scheduler preferred

• Familiarity with Tape Storage Management (TSM) or similar backup software

• Experience with multiple hardware/software platforms: Windows, UNIX, MVS, IBM mainframe, JES2, and monitoring tools

• Strong communication and interpersonal skills

• Dependable and flexible — ability to work nights, rotating weekends, and holidays in a 24x7 environment