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Production Operations Analyst – Level 1

  • Remote
    • Cincinnati, Ohio, United States
  • $25 - $27 per hour
  • Information Technology

Production Operations Analyst (3rd Shift). Mainframe/Open Systems support, IBM Tivoli Scheduler, Windows/UNIX/MVS, JES2, monitoring, troubleshooting, 24x7 operations. || Remote role || USC/GC/H4/F1

Job description

About the Role

Seeking a Production Operations Analyst to support 24x7 mainframe and open systems operations for a large financial services client. In this role, you'll monitor and support production job scheduling, triage failures, and work to maintain service level agreements across a complex, enterprise-scale technology environment. This is a critical infrastructure role for someone who thrives in a structured, high-accountability operations setting.

Remote | Contract | USC/GC/H4/F1 - Excepted - No Sponsorshi[

3rd Shift: Mon–Fri, Midnight–8AM + Rotating Weekends & Holidays

What You'll Do

  • Monitor, support, and troubleshoot production schedules and workflow for mainframe and open systems environments, using automated monitoring tools to identify failures, degradation, and late dependency events

  • Triage problems and take corrective action to ensure availability and minimize downtime

  • Follow and contribute to standard operating procedures, recommending improvements to increase operational efficiency and customer service

  • Develop a thorough understanding of production schedules, job flows, and service level deadlines

  • Resolve moderately complex processing issues and delays

  • Complete checklists and turnover logs for audit compliance

  • Assist with troubleshooting Remote File and Data Transmission delivery issues

  • Analyze recurring problems and present improvement recommendations to senior technicians or management

  • Assist in maintaining technical documentation and SOPs

  • Provide daily support to end users and programming groups

  • Collaborate with senior staff on work assignments as needed

Job requirements

What You'll Need

  • Associate's or Bachelor's degree in a related field, or 1–3 years of equivalent work experience

  • Working knowledge of an automated mainframe/open systems scheduling platform — IBM Tivoli Workload Scheduler preferred

  • Familiarity with Tape Storage Management (TSM) or similar backup software

  • Experience with multiple hardware/software platforms: Windows, UNIX, MVS, IBM mainframe, JES2, and monitoring tools

  • Strong communication and interpersonal skills

  • Dependable and flexible — ability to work nights, rotating weekends, and holidays in a 24x7 environment

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