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Product Designer II

  • Hybrid
    • Cincinnati, Ohio, United States
  • $50 - $60 per hour
  • Information Technology

Product Designer - Design next-gen retail POS exps using UX research, Figma, usability testing, and Agile methodologies. Collaborate with cross-functional teams to deliver enterprise-scale solutions.

Job description

Job Summary

We are seeking a Product Designer II to help design and enhance next-generation retail Point-of-Sale (POS) experiences. This role focuses on user research, UX design, prototyping, usability testing, and stakeholder collaboration to create intuitive experiences for customers and store associates. The ideal candidate has strong UX fundamentals, experience working in Agile environments, and expertise in translating user insights into scalable product solutions.

Key Responsibilities

User Research & Discovery

  • Conduct user interviews, contextual inquiries, observations, and usability testing.

  • Identify workflow inefficiencies and usability challenges.

  • Gather and synthesize qualitative and quantitative research findings.

  • Translate user needs into actionable product improvements.

UX & Product Design

  • Design intuitive and user-centered experiences.

  • Create Personas, Journey Maps, User Flows, Service Blueprints, Wireframes, and Prototypes.

  • Produce design documentation and implementation guidance.

  • Develop high-fidelity designs using Figma.

Collaboration & Facilitation

  • Facilitate design workshops and discovery sessions.

  • Collaborate with Product Managers, Engineers, Architects, QA teams, and Operations stakeholders.

  • Present design concepts and influence decision-making across teams.

Agile Delivery

  • Participate in Sprint Planning, Backlog Refinement, Reviews, and Retrospectives.

  • Work closely with development teams to ensure successful implementation.

  • Validate design quality throughout the product lifecycle.

Continuous Improvement

  • Conduct usability testing and validation activities.

  • Analyze user feedback and metrics to improve experiences.

  • Explore and leverage AI-enabled design tools and workflows.

 

Job requirements

Required Qualifications

  • 3+ years of Product Design, UX Design, or related experience.

  • Strong UX research and user-centered design experience.

  • Hands-on expertise with Figma.

  • Experience conducting usability testing and user interviews.

  • Experience creating:

    • Personas

    • Journey Maps

    • User Flows

    • UX Documentation

  • Strong workshop facilitation skills.

  • Experience working in Agile/Scrum environments.

  • Excellent communication and stakeholder management skills.

  • Ability to translate research findings into design recommendations.

Preferred Qualifications

  • Retail industry experience.

  • Point-of-Sale (POS) experience.

  • Service Blueprint creation experience.

  • Enterprise software design experience.

  • Experience conducting in-store observational research.

  • Experience supporting large-scale digital transformation initiatives.

  • Familiarity with customer-facing and associate-facing retail systems.

Technical Skills

Design & Research

  • Figma

  • User Research

  • Usability Testing

  • Design Thinking

  • Journey Mapping

  • Service Blueprinting

  • Wireframing

  • Prototyping

Product Development

  • Agile / Scrum

  • Product Discovery

  • User Story Development

Domain Knowledge

  • Retail Operations

  • Point of Sale (POS)

  • Customer Experience Design

Ideal Candidate

A collaborative and user-focused Product Designer who enjoys working directly with users, uncovering business problems, facilitating stakeholder discussions, and creating intuitive enterprise-scale digital experiences.

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