IT Manager | Hospitality | Kuwait

We are looking for Candidates who has comprehensive, hands-on experience with Microsoft Dynamics 365 and the ability to design, develop, and implement software programs and IT projects from scratch.

Key Responsibilities:

• Manage IT systems, networks, and infrastructure to ensure high availability, security, and performance.

• Develop IT strategies, policies, and procedures that support business growth.

• Lead and develop the IT team, manage the IT budget, and oversee system upgrades, migrations, and implementation projects.

• Collaborate with department heads, including Operations, Supply Chain, Finance, and Human Resources, to understand business needs and translate them into functional requirements aligned with the Dynamics 365 implementation roadmap.

• Conduct workshops and observation sessions to gather detailed requirements based on approved processes and procedures.

• Perform fit-to-standard and fit-gap analyses against Dynamics 365’s standard capabilities.

• Recommend and implement improvements to business workflows and the use of Dynamics 365 functionalities.

• Configure Dynamics 365 applications, including Customer Engagement (CE), Finance and Operations (F&O), and related modules.

• Customize and publish workflows, business processes, forms, and configurations according to business needs.

• Maintain daily updates to the Requirements Traceability Matrix (RTM), including data mapping, implementation progress, and Azure DevOps work items, in coordination with department heads and the Senior Business Application Engineer.

• Coordinate with technical consultants, developers, and testers to meet project milestones and deadlines.

• Facilitate User Acceptance Testing (UAT) with internal stakeholders.

• Develop training materials and knowledge base articles, conduct training, and provide ongoing support and knowledge transfer.

• Serve as the main link between business departments and technical teams to ensure requirements are understood and implemented effectively.

• Build software programs and IT projects from scratch, covering requirements gathering, design, development, testing, deployment, and ongoing support.

• Implement security measures and ensure compliance with applicable requirements and industry standards.

Required Qualifications and Experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• 5–7 years of experience in IT management or a similar role.

• Comprehensive experience in Dynamics 365 implementation, configuration, customization, integration, and support.

• Proven experience developing software solutions and delivering IT projects from scratch.

• Strong knowledge of network management, systems administration, and IT security.

• Strong project management skills, with experience managing multiple projects simultaneously.

• Proven leadership, analytical, problem-solving, and conflict resolution skills.

• Excellent communication and stakeholder management skills.

• Ability to work effectively in a fast-paced environment.

Preferred Qualifications:

• Master’s degree in a relevant field.

• Certifications such as ITIL, PMP, CISSP, CISM, or relevant Microsoft, AWS, Cisco, or VMware certifications.

• Experience with cloud platforms such as Azure, AWS, or Google Cloud.

• Experience managing ERP systems, CRM platforms, and Microsoft Dynamics 365.